U.S. Domestic Orders: We are delighted to offer shipping services within the United States. All orders are processed and shipped from our facility within 7 business days, excluding weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking information.

International Orders: At this time, we regret to inform you that we are unable to accept international orders. We apologize for any inconvenience this may cause. We are actively working to expand our shipping capabilities to accommodate customers worldwide in the future.

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Order Processing Time: Please note that our order processing time is 1-3 business days. This includes the time required for order verification, quality checks, packaging, and shipment preparation. We appreciate your patience and understanding as we ensure the accuracy and quality of each order.

Incorrect Shipping Information: It is the customer's responsibility to provide accurate and up-to-date shipping information. Please double-check the shipping address before completing your order. In the event that incorrect shipping information is provided, Root Savior will not be held responsible for any resulting delays or delivery issues. If you notice an error in your shipping information after placing an order, please contact our customer support immediately for assistance.

Lost or Stolen Packages: Root Savior is not responsible for any lost or stolen packages. Once the package has been shipped and handed over to the shipping carrier, the risk of loss or theft transfers to the customer. We recommend selecting a secure shipping address and utilizing any additional security measures provided by the shipping carrier to safeguard your package.

Items Not in Stock (Popular Hair Oil): Occasionally, due to high demand, our popular hair oil may be temporarily out of stock. In such cases, we have a procedure in place to ensure a smooth customer experience. If the hair oil you ordered is not in stock, we will promptly notify you via email or phone. You will have the option to either cancel your order and receive a full refund or wait for the item to become available again. We appreciate your understanding and patience in such situations.

Returns and Refunds: For information on returns and refunds, please refer to our dedicated Returns and Refunds policy page on our website. It provides detailed instructions on how to initiate a return and the conditions under which returns are accepted.

If you have any further questions or concerns regarding our shipping and returns policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible service. Note: This shipping and returns policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.